We try our very best to make your lingerie perfect for you but If you are unhappy with your item for what ever reason please contact us on needlewomanjessie@gmail.com within 7 days of receiving your item and we can either alter/ amend it for you or make you a new one. After 7 days we cannot accept and exchanges or amendments. 

We can offer refunds or credit notes if your item is damaged in some way.  

If you wash on a high heat or tumble dry and this effects the quality of your garment, there is nothing we can do about that. 

Please be patient with your garment being made, we have 1 person making everything from scratch so things take time and we want you to have the best quality product we can offer. 

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